Robb Clarke

Ebook by Robb Clarke

How to Train an AI Support Agent
That Actually Resolves Tickets

How to Train an AI Support Agent That Actually Resolves Tickets — ebook cover

A practitioner’s guide to going from 31% to 80%+ resolution rates — without rebuilding your stack.

Get the Book — $39

Instant PDF download after purchase.

Use promo code LAUNCH2999 at checkout to get it for $29.99

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Built at RB2B — where our AI support agent went from 31% to 80%+ resolution rates. This is the playbook that got us there.

What’s Inside

  • Why your agent keeps escalating — and the guidance snippets that stop it
  • The training flywheel most teams build once, plateau on, and never fix
  • How we went from 31% to 80%+ resolution — and what actually moved the needle
  • Why we gave our agent a name and a face — and what the data showed afterwards
About the Author

Robb Clarke

Head of AI at RB2B · AI Consultant

Robb Clarke is the Head of AI at RB2B, where he built and trained the AI support agent that went from a 31% to 80%+ resolution rate. He’s been implementing AI support systems across SaaS and B2B teams since the early days of the current wave.

Previously he’s worked with teams at Google, YouTube, Coca-Cola, Volkswagen, and Salesforce. He writes about applied AI at robbclarke.com.

Interior spread from How to Train an AI Support Agent

Ready to fix your support agent?

Stop chasing deflection metrics. Start actually resolving tickets.

Get the Book — $39

Instant PDF download after purchase.

Use promo code LAUNCH2999 at checkout to get it for $29.99

Promo expires in --d --h --m --s