I help SaaS teams design, train, and optimize AI support agents that don't just answer questions—they solve problems.
Trusted by teams at
From strategy to implementation, I provide end-to-end AI consulting services tailored to your support operations.
Audit your current support operations and develop a roadmap for AI integration that aligns with your business goals.
Design conversational flows and train AI agents on your knowledge base to handle real customer issues.
Monitor, analyze, and continuously improve your AI agent's performance to maximize resolution rates.
Real results from the RB2B AI agent
I've spent over 20 years at the intersection of customer support and technology, working with some of the world's most demanding brands. I understand both the human and technical sides of support operations.
My approach is different: I don't just implement AI—I design systems that actually work for your team and your customers.
Practical, experience-driven writing on using AI in real businesses.
Case Studies
Since day one I've tracked resolution rate — whether the AI actually solved the problem without a human stepping in. Lately, the numbers have been sitting in the high-70s to low-80s. Here are the three changes that got us there.
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Case Studies
My daughter missed ten science classes in a row and still got a perfect mark on her test. She didn't cheat. She didn't get extra help from her teacher. She used a tool that most parents are still afraid of.
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Case Studies
I built a tool that lets our AI tap into a debugging API whenever a user hits an installation issue. One day in, nine tickets handled automatically and 16 users who solved their own problems without asking anyone.
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AI Strategy
There's a meaningful difference between an AI that answers questions and one that actually resolves tickets. Here's how to close that gap.
Read ArticleLet's discuss how AI can help your team resolve more tickets, faster—without sacrificing quality.
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