The hidden cost of AI-first support? I've become the person customers only reach when they're already angry - and it's taking its toll.
The real hidden cost to AI-support isn't tokens or cost-per-resolution.
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I help SaaS teams design, train, and optimize AI support agents that don't just answer questions—they solve problems.
Trusted by teams at
From strategy to implementation, I provide end-to-end AI consulting services tailored to your support operations.
Audit your current support operations and develop a roadmap for AI integration that aligns with your business goals.
Design conversational flows and train AI agents on your knowledge base to handle real customer issues.
Monitor, analyze, and continuously improve your AI agent's performance to maximize resolution rates.
Real results from the RB2B AI agent
I've spent over 20 years at the intersection of customer support and technology, working with some of the world's most demanding brands. I understand both the human and technical sides of support operations.
My approach is different: I don't just implement AI—I design systems that actually work for your team and your customers.
Practical, experience-driven insights on using AI in real businesses.
The real hidden cost to AI-support isn't tokens or cost-per-resolution.
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Here’s a statistic that keeps coming up: Over 90% of enterprise leaders say AI adoption is a strategic priority. Yet less than 10% have s...
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The part of AI support nobody wants to do, and why it’s the only part that matters.
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Why our AI handles 74.8% of support tickets while yours hallucinates constantly.
Read MoreLet's discuss how AI can help your team resolve more tickets, faster—without sacrificing quality.
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