I help SaaS teams design, train, and optimize AI support agents that don't just answer questions—they solve problems.
Trusted by teams at
From strategy to implementation, I provide end-to-end AI consulting services tailored to your support operations.
Audit your current support operations and develop a roadmap for AI integration that aligns with your business goals.
Design conversational flows and train AI agents on your knowledge base to handle real customer issues.
Monitor, analyze, and continuously improve your AI agent's performance to maximize resolution rates.
Real results from the RB2B AI agent
I've spent over 20 years at the intersection of customer support and technology, working with some of the world's most demanding brands. I understand both the human and technical sides of support operations.
My approach is different: I don't just implement AI—I design systems that actually work for your team and your customers.
Practical, experience-driven writing on using AI in real businesses.
AI Implementation
A plain markdown file at your site root that hands AI models a clean, curated map of what you publish. Here is how to write one that earns its place.
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AI Tools
How a handful of hand-packaged Claude Skills turned into a community library of 39 (and growing) pre-built workflows for MoltSets, and the product and technical decisions along the way.
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AI Tools
Most help center managers know their docs are messy. What they mean is they haven't looked closely in a while. Claude's native Intercom integration makes a comprehensive audit possible in the time it takes to run a single planning meeting.
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AI Implementation
Everyone knows AI agents need ongoing training. Most teams just don't do it. Every real conversation is a signal — the teams that treat it that way end up with agents that compound. The ones who don't end up with agents that plateau.
Read ArticleLet's discuss how AI can help your team resolve more tickets, faster—without sacrificing quality.
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