I help SaaS teams design, train, and optimize AI support agents that don't just answer questions—they solve problems.
Trusted by teams at
From strategy to implementation, I provide end-to-end AI consulting services tailored to your support operations.
Audit your current support operations and develop a roadmap for AI integration that aligns with your business goals.
Design conversational flows and train AI agents on your knowledge base to handle real customer issues.
Monitor, analyze, and continuously improve your AI agent's performance to maximize resolution rates.
Real results from the RB2B AI agent
I've spent over 20 years at the intersection of customer support and technology, working with some of the world's most demanding brands. I understand both the human and technical sides of support operations.
My approach is different: I don't just implement AI—I design systems that actually work for your team and your customers.
Practical, experience-driven writing on using AI in real businesses.
AI Implementation
Everyone knows AI agents need ongoing training. Most teams just don't do it. Every real conversation is a signal — the teams that treat it that way end up with agents that compound. The ones who don't end up with agents that plateau.
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AI Implementation
If you're running Fin as your AI support agent, the guidance you write is the product. After a lot of trial and error, here are the snippets I keep coming back to.
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Case Studies
I wrote anecdotally about giving RB2B's AI agent a name and a face. Intercom ran a proper analysis after a month. Frustration language fell 37%. Soft resolution climbed 6 points. The numbers held up.
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AI Strategy
A user asked why they couldn't export more than 30 days. The agent knew the answer — it just gave the wrong one. Here's what happened, and the four-sentence fix that made it right.
Read ArticleLet's discuss how AI can help your team resolve more tickets, faster—without sacrificing quality.
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