I help SaaS teams design, train, and optimize AI support agents that don't just answer questions—they solve problems.
Trusted by teams at
From strategy to implementation, I provide end-to-end AI consulting services tailored to your support operations.
Audit your current support operations and develop a roadmap for AI integration that aligns with your business goals.
Design conversational flows and train AI agents on your knowledge base to handle real customer issues.
Monitor, analyze, and continuously improve your AI agent's performance to maximize resolution rates.
Real results from the RB2B AI agent
I've spent over 20 years at the intersection of customer support and technology, working with some of the world's most demanding brands. I understand both the human and technical sides of support operations.
My approach is different: I don't just implement AI—I design systems that actually work for your team and your customers.
Practical, experience-driven writing on using AI in real businesses.
AI Strategy
A user asked why they couldn't export more than 30 days. The agent knew the answer — it just gave the wrong one. Here's what happened, and the four-sentence fix that made it right.
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Case Studies
I made a small but ultimately significant change to RB2B's AI support agent. I gave it a name and a face. Users became friendlier, more patient, and more descriptive — and resolution rates improved. All from a profile photo and a name.
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AI Strategy
When RB2B went from 2,800 accounts to 42,000 and our support ticket volume didn't move. That's not because we have a great AI agent. It's because we stopped thinking about support as a support problem.
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AI Strategy
Since day one I've tracked resolution rate — whether the AI actually solved the problem without a human stepping in. Lately, the numbers have been sitting in the high-70s to low-80s. Here are the three changes that got us there.
Read ArticleLet's discuss how AI can help your team resolve more tickets, faster—without sacrificing quality.
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