A collection of podcasts, webinars, speaking engagements, and articles where I've shared insights on AI support agents, customer service automation, and building scalable SaaS operations.
As Seen In
All Appearances
Interview
Marketer Stories
February 5, 2026
On implementing AI for customer care that helps you improve your product, the "don't make me think" principle behind AI features, and how to use RB2B to spot the 10% ICPs on your website.
Report
Intercom
January 28, 2026
Featured in the 'ROI becomes clearer with deeper integration' section.
Podcast
Intercom
March 13, 2025
A conversation with Ruth O'Brien about how implementing Fin AI Agent helped build a scalable support system at RB2B that now automatically resolves 65% of inquiries.
Report
Intercom
January 28, 2025
Featured as one of five industry leaders in Intercom's comprehensive report on the future of customer service.
Webinar
Intercom
December 5, 2024
Joined Elli Neeld from HoneyBook to discuss the financial impact AI has had on customer support, hosted by Ruth O'Brien.
Report
Intercom
December 3, 2024
Featured in Intercom's 'The New Economics of Customer Serivce' report about how AI-first customer service breaks the linear growth model.
Interview
The Information
September 6, 2024
Interviewed by Jon Victor about the financial, relationship, and cultural impact AI is having on customer support.
Podcast
RB2B
August 6, 2024
Guest on Adam Robinson's podcast discussing the use of AI in building a scalable support system.
Webinar
Intercom
July 10, 2024
Spoke about deploying a fully operational AI support agent at RB2B from the ground up, hosted by Mark Iafrate.
Speaking
Microsoft
January 26, 2022
Presented on how mixed reality can reduce operational costs, minimize downtime, and enhance knowledge transfer.
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I'm always happy to discuss AI in customer support, building scalable SaaS operations, or the future of automation.
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