When I first heard about Intercom's #Fin5000 milestone, I set a personal goal: one day, our AI support agent would cross that line.
Back in April, we hit that milestone.
5,000 customer conversations resolved by our AI agent, freeing up our human team to focus on higher-value work and improving the experience for our users.
Today, I received our #Fin5000 gift from Intercom, and I've got to say — it feels like a badge of honour.
Legitimately, though, in March 2024, when we first dove into AI support we had a resolution rate of 31% and resolved 53 tickets that month.
At the time, 5,000 resolutions felt like a pipe dream.
Today, we're at 6,950 total resolutions — nearly 2,000 in the last four months.
This milestone isn't just about a number.
It's about proving that AI in customer support isn't hype. It's real, it's measurable, and it's transformative.
Huge thanks to the Intercom team for the recognition, and to everyone at RB2B for embracing AI as a core part of how we serve customers.
