2025 was a friggin' wild year.
I've been thinking a lot about the changes that RB2B went through and really, how AI has impacted my career growth over the last year. I went from Technical Operations Manager to Head of AI this past summer.
But you know what? AI didn't change my job title.
It changed the direction of my career.
Most of my career has been built by saying yes before I had everything figured out. Front-end development. Customer work. Product decisions. I learned by doing, then kept moving forward.
AI followed the same pattern.
I didn't start by trying to overhaul everything. I started with the work I dreaded most. The repetitive support questions. The tedious spreadsheets. The tasks that ate time without adding much value. I trained AI to handle those first.
That shift gave me something more important than efficiency.
It gave me time.
When we brought on Fin , support was largely handled, I could focus on product, testing, and improving how people actually experience what we build. My role moved away from reacting to problems and toward preventing them altogether.
Support became less about answering tickets and more about managing knowledge and improving the system behind it.
AI didn't replace my work. It widened it.
I’m now able to go deeper into areas I didn't formally come from, without burning out or stretching myself thin. The human parts of the job matter more. The thinking, the judgment, the decisions.
The biggest change wasn't technical.
It was how I approached the tool.
AI works best when you treat it like something you can learn alongside, not something you need to fear. I trained it, and in the process, it trained me. It filled gaps, saved time, and made me better at the work I already cared about.
My advice to anyone unsure where to start is simple.
Find the most painful part of your job and let AI take a swing at it.
Say yes.
Then figure it out.
