Robb Clarke

Ebook by Robb Clarke

How to Train an AI Support Agent
That Actually Resolves Tickets

How to Train an AI Support Agent That Actually Resolves Tickets — ebook cover

A practitioner’s guide to going from 31% to 80%+ resolution rates — without rebuilding your stack.

Get the Book — $39

Instant PDF download after purchase.

Built at RB2B — where our AI support agent went from 31% to 80%+ resolution rates. This is the playbook that got us there.

What’s Inside

  • Why most AI support agents fail — and the one structural fix that changes everything
  • How to build a training loop your agent actually learns from, ticket by ticket
  • The knowledge management system that keeps your agent accurate as your product evolves
  • How to measure resolution rate properly — not deflection, not CSAT: real resolution
About the Author

Robb Clarke

Head of AI at RB2B · AI Consultant

Robb Clarke is the Head of AI at RB2B, where he built and trained the AI support agent that went from a 31% to 80%+ resolution rate. He’s been implementing AI support systems across SaaS and B2B teams since the early days of the current wave.

Previously he’s worked with teams at Google, YouTube, Coca-Cola, Volkswagen, and Salesforce. He writes about applied AI at robbclarke.com.

Interior spread from How to Train an AI Support Agent

Ready to fix your support agent?

Stop chasing deflection metrics. Start actually resolving tickets.

Get the Book — $39

Instant PDF download after purchase.